Dear customers,
Thank you for choosing our service department.
Please email your requests to our dispatching center.
If you have any questions, you can also contact regional service centers.
Service intervention order
Dispatching center
Sending necessary documents for interventions or complaints, orders and questions:
Complaints Procedure
Complaints Procedure .pdf (61.06 kB)
Order and complaint forms (czech, english on request)
Service work order .pdf (815.61 kB)
Commissioning (czech)
Commissioning order .pdf (858.11 kB)
Commissioning conditions from the EDV service department .pdf (335.69 kB)
STARTPACK definition .pdf (163.46 kB)
Compressor unit / heat pump connection requirement .pdf (753.67 kB)