Warranty, claims, delivery conditions


The buyer - the consumer has the right to withdraw from the contract within 14 days of receipt of the goods, in accordance with § 1829 of the Civil Code, if the contract was concluded by distance or off-premises. Such a buyer shall only be liable for any diminution in the value of the goods as a result of handling the goods in a manner other than that necessary to familiarise himself with their nature, characteristics and functionality. For more information on this right, consumers can refer to the document "Consumer Withdrawal Form" below.


Warranty terms and conditions apply according to the general terms and conditions of Elektrodesign ventilátory s.r.o. and for entrepreneurs according to the Complaints Code.

The claim form is an essential part of every claim. When claiming the warranty, it is necessary to submit:
- claim form
- tax receipt
- delivery note

In case of any questions, you can contact us by phone at 326 909 017 or by email at elektrodesign@elektrodesign.cz

Electronic invoicing

Electronic invoicing is a simple, efficient and environmentally friendly way of transmitting tax documents, based on the applicable laws of the Czech Republic. Tax documents are sent electronically by e-mail in the standard PDF format and in XML format in the ISDOC standard.

The company ELEKTRODESIGN ventilators sends these documents by electronic mail (e-mail, in regular pdf format) signed with an electronic mark based on a qualified system certificate from the certification authority of the Czech Post s.p. - PostSignum QCA.

Terms of delivery, return of goods

Warranty and Claims

Complaint form .pdf (2.28 MB)
Complaints Procedure .pdf (543.10 kB)
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